QUESTION 40
Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?

QUESTION 41
Where are Genesys Cloud CX call recordings stored by default?

QUESTION 42
You are preparing to deploy Genesys Cloud CX and need to order trunks.
Where can you find guidelines on PSTN carrier requirements?

QUESTION 43
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

QUESTION 44
Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?

QUESTION 45
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

QUESTION 46
Select all the question types available while creating an Evaluation Form. (Choose three.)

QUESTION 47
Phone redundancy extends to include call survivability – Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.

QUESTION 48
Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.
Which of the following views can help Eva identify such issues?

QUESTION 49
Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?

QUESTION 50
Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.
In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:

QUESTION 51
The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.

QUESTION 52
Which role is automatically assigned to a new user?

QUESTION 53
What level of permissions does a user require to view the organization settings?

QUESTION 54
Select all the question types available while creating an Evaluation Form. (Choose three.)

QUESTION 55
Policies automate repetitive quality management tasks.
Which of the following items could be defined as policies? (Choose three.)

QUESTION 56
Which of the following best defines the performance view for Agents?

QUESTION 57
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

QUESTION 58
Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

QUESTION 59
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

QUESTION 60
Which feature enables a voice interaction to interrupt an email interaction?