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ISQI CTFL-UT: ISTQB Certified Tester-Foundation Level – Usability Testing Exam is an excellent opportunity for professionals who want to enhance their knowledge and skills in usability testing. CTFL-UT exam covers various aspects of usability testing, and the certification is recognized globally, making it a valuable asset for professionals in the software development industry.

NEW QUESTION 13
Which of the following statements best describe Rapid Iterative Testing and Evaluation?

Testing happens on a regular basis, e.g. each Monday

Testing is informal and many potential users can be accessed

Testing focuses on instant redesigns and confirming made changes

Testing is quantitative

NEW QUESTION 14
Which of the following is a key activity in a usability test session?

Test the set up and modify the test script if needed

Moderate the usability test

Extract usability findings and recommendations

Talk to the participant during the completion of a task

NEW QUESTION 15
What does the Equality Act address?

It obligates organizations to make sites accessible at all costs

It protects people from discrimination in the workplace and in wider society

It states that websites have to adhere to the WCAG conformity level AA

It states that websites have to adhere to the WCAG conformity level A

NEW QUESTION 16
A “usability requirement” is:

A requirement needed to define the size of a mobile phone used in a usability test

A requirement needed for a usability tester

A requirement how to conduct a usability test

A requirement on the usability of a component or system

NEW QUESTION 17
A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?

Users resist using a software product which is essential for their daily work because it lacks usability

Users buy the software product but repeatedly need to call support because they don’t understand how to use it

Users won’t buy or use the software product because it lacks effectiveness, efficiency or satisfaction

Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface

NEW QUESTION 18
During a usability test, a user suggested that a quick search box on every page would help a lot for several of the main tasks. You added this finding to the list.
What’s the correct classification for these kinds of findings?

Positive finding

Usability problem

Good idea

Functional problem

NEW QUESTION 19
What’s the difference between an informal usability review and an expert usability review?

An expert usability review is a formal review, not an informal review

No formal usability qualifications are required for an informal usability review

Contrary to an expert review, an informal usability review is based on opinion

An informal review only requires one reviewer

NEW QUESTION 20
Which of the following elements are addressed by the WCAG?
i. Resizability of text
ii. Visually appealing design
iii. Text alternatives
iv. Keyboard accessibility
v. Mouse input

i & iii are true, ii, iv & v are false

i, ii, & iii are true, iv & v are false

iv & v are true, i, ii & iii are false

i, iii, iv & v are true, ii is false

NEW QUESTION 21
A “usability test participant” …

… helps to set up the system used for the usability test.

… is a person who observes a usability test.

… can be the organizer of a usability test.

… is a representative user who solves typical tasks in a usability test.

NEW QUESTION 22
A company distributes its products over a web shop where users can put items in their shopping cart. After they click on “checkout”, the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the “back” button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?

User control and freedom

Aesthetic and minimalist design

Help and documentation

Visibility of system status

NEW QUESTION 23
You’re conducting a user survey and you have reached the third stage, selecting an appropriate questionnaire.
You have decided to use a standardized questionnaire as you want to benchmark against previous usability measurements.
Which of the following user questionnaires allow benchmarking against previous usability measurements?
i. SUS
ii. SUMI
iii. WAMMI

i is true, ii & iii are false

ii & iii are true, i is false

i & ii are true, iii is false

i, ii and iii are true

NEW QUESTION 24
What is good accessibility?

Good usability regardless of disturbances like bright sunlight, noise or wind

Good usability of a software product on all devices (smart phone, computer, etc.)

Good usability of a software product by people with limited knowledge of the software

Good usability of a software product by people with limited vision, hearing, dexterity, cognition or physical mobility

NEW QUESTION 25
Which of the following are advantages of using a usability lab?
i. The context is natural
ii. Test sessions are easy to observe
iii. Inexpensive setup
iv. Similar conditions for all sessions
v. Easy recording of sessions

i, ii & v are true, iii & iv are false

ii, iv & v are true, i & iii are false

ii & iv are true, i, iii & v are false

iii, iv & v are true, i & ii are false

NEW QUESTION 26
How can the approach for conducting user surveys be summarized best?

Write survey plan, write schedule, select questionnaire, recruit users, analyze, communicate

Write survey plan, interview users and stakeholders, select questionnaire, deploy questionnaire, analyze, communicate

Write survey plan, write schedule, select questionnaire, recruit users, remind users, communicate

Write survey plan, interview users and stakeholders, select questionnaire, recruit users, remind users, communicate

NEW QUESTION 27
You’re redesigning the web shop of a customer and found out that they are using legacy web design techniques like HTML tables for design matters, making the website hard to be operated using alternative input and output devices (e.g. screen readers).
Which kind of risk is most likely to occur?

There’s no risk predictable

Accessibility risk

User experience risk

Usability risk

NEW QUESTION 28
As an expert for usability, you’re in charge of the usability part of the development of a business application for a large customer. You have worked as a usability expert with the development team for two years and are operating well together; the developers value your feedback and give their bests implementing your suggestions. The product is in an early stage, so there’s only a rudimentary prototype available.
Given this information, what is the best approach to verify the usability at the current stage?

Usability review

Unmoderated usability test

Usability maturity assessment

Usability test in the lab

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