[Jun 17, 2022] C_C4H510_04 Test Prep Training Practice Exam Questions Practice Tests [Q37-Q55]

adminC_C4H510_04, SAP, , ,
Rate this post

[Jun 17, 2022] C_C4H510_04 Test Prep Training Practice Exam Questions Practice Tests

Exam Questions Answers Braindumps C_C4H510_04 Exam Dumps PDF Questions

SAP Service Cloud Certification Exam Details:

Exam Code C_C4H510_04
Sample Questions SAP Service Cloud Certification Sample Questions
Number of Questions 80
Duration 180 mins
Reference Books C4H440, C4H510
Passing Score C_C4H510_04 – 63%
Level Associate
Exam Name SAP Certified Application Associate – SAP Service Cloud 2011
Exam Price $550 (USD)

 

NO.37 Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

 
 
 
 

NO.38 You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.

 
 
 
 

NO.39 You set up an e-mail channel to process incoming tickets and create new customers for unknown senders.
Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

 
 
 
 

NO.40 The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team. Which feature of SAP Service Cloud can help with this?

 
 
 
 

NO.41 The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.

 
 
 
 

NO.42 Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct Answers to this question.

 
 
 
 

NO.43 Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct Answers to this question.

 
 
 
 

NO.44 What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

 
 
 
 

NO.45 Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.

 
 
 
 

NO.46 Which of the following options are possible for permissions?

 
 
 
 

NO.47 When should you use the templates provided in the Data Workbench?

 
 
 
 

NO.48 Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

 
 
 
 
 

NO.49 Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.

 
 
 
 

NO.50 Which business function in the account master will block the release of quotes to SAP S/4HANA?

 
 
 
 

NO.51 To which objects can you directly assign a registered product? Note: There are 2 correct Answers to this question.

 
 
 
 

NO.52 You have configured the SLAs and their determination rules, but they are not derived in the service ticket.
Which of the following can be a reason for that? Note: There are 2 correct answers to this question.

 
 
 
 

NO.53 Which data element is used to calculate the warranty start?

 
 
 
 

NO.54 Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

 
 
 
 

NO.55 What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

 
 
 
 

SAP C_C4H510_04 Exam Description:

The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

SAP C_C4H510_04 Exam Syllabus Topics:

Topic Details
Topic 1
  • Perform tasks associated with the maintenance of employees
  • Explain Time Recording and Fulfillment in Service Tickets
Topic 2
  • Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration
  • Service Elements and Notificationa
Topic 3
  • Communication Channel and Knowledge Base
  • Business roles and users, as well as set up data restrictions
Topic 4
  • Explain Contracts & Case Management in Service Tickets
  • Explain Warranty Management & its usage in Service Tickets
Topic 5
  • Explain Installed Base & its usage in Service Tickets
  • Identify the different Service Processes and their capabilities
Topic 6
  • Communication channels for Service Tickets
  • Explain Registered Products & their usage in Service Tickets
Topic 7
  • Leverage MS Excel with SAP Cloud for Customer reports
  • Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations
Topic 8
  • Set up a notification process and configure conditions and actions for workflows
  • Use data migration templates, troubleshoot data migration issues and understand mass data maintenance
Topic 9
  • Setup Service Levels, Categories and define Work Distribution rules for Service Process
  • Knowledge Base in SAP Service Cloud

 

Download Free SAP C_C4H510_04 Real Exam Questions: https://www.prepawayexam.com/SAP/braindumps.C_C4H510_04.ete.file.html

         

Related Links: www.stes.tyc.edu.tw www.stes.tyc.edu.tw www.stes.tyc.edu.tw www.stes.tyc.edu.tw www.stes.tyc.edu.tw www.stes.tyc.edu.tw

Read More

Leave a Reply

Your email address will not be published. Required fields are marked *

Enter the text from the image below