QUESTION 36
What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct Answers to this question.

QUESTION 37
Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

QUESTION 38
How can you restrict access to Product View?

QUESTION 39
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

QUESTION 40
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct Answers to this question.

QUESTION 41
Which of these objects are NOT associated with SAP Jam groups?

QUESTION 42
Which mandatory characteristics do you need to provide when you create a cloud data source? Note:
There are 3 correct Answers to this question.

QUESTION 43
Which option do you have to mark a field as mandatory?

QUESTION 44
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

QUESTION 45
Which of the following options are features within the Analytics framework? Note: There are 2 correct Answers to this question.

QUESTION 46
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct Answers to this question.

QUESTION 47
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.

QUESTION 48
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for that? Note: There are 2 correct Answers to this question.

QUESTION 49
Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

QUESTION 50
When an end user logs an incident in SAP Service Cloud, which steps will be performed by the administrator to manage the incident? Note: There are 2 correct Answers to this question.

QUESTION 51
Which of these template formats is supported by the Data Workbench?

QUESTION 52
Which actions are prerequisites to implement registered products? Note: There are 2 correct Answers to this question.

QUESTION 53
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.