Q31. What are two tools an Agent Desktop Admin Role can access? (Choose two.)

Q32. What value is used for Variable REQUERY_NO ANSWER?

Q33. What are two tools an Agent Desktop Admin Role can access? (Choose two.)

Q34. What are two descriptions for the Agent Targeting Rule? (Choose two.)

Q35. Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

Q36. Which two steps are required to configure a Supervisor? (Choose two.)

Q37. What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

Q38. Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)

Q39. Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

Q40. WhichVVBCLI command can set an individual media file to an expired state?

Q41. What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

Q42. How many clusters of Finesse will a single PG support?

Q43. Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

Q44. Which two types of scripts can be created with the Script Editor? (Choose two.)

Q45. Which server holds the .wav files on a UCCE environment?

Q46. How many Workflows are supported by Finesse?

Q47. What value is used for Variable REQUERY_NO ANSWER?

Q48. Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

Q49. What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

Q50. What are the two main features of the Cisco VVB? (Choose two.)

Q51. Which microapp is used to gather information from the caller?

Q52. What value is used for Variable REQUERY_NO ANSWER?

Q53. Which script mode is in use if the script’s appearance has changed to a bright white background with black dots?

Q54. What are two possible Outbound Dialing Modes? (Choose two.]

Q55. Which communication protocol is being used between PG/Router and Live Data to generate report information?