Q15. Case Study 1 – Litware, Inc
Overview
Litware, Inc. is an online retailer.
Litware is replacing its telephony platform with Microsoft Teams Phone.
Currently, all users are assigned Microsoft 365 E3 licenses.
Existing Environment
Telephony Environment
The existing telecommunications system has several third-party IP-PBXes at the corporate and warehouse sites. Currently, the PBXes are linked through the corporate WAN and an inter-office dial plan is in place.
A unique PSTN direct inward dial (DID) is assigned to each user. The last five digits of each DID are used as an extension.
Litware piloted Microsoft Skype for Business Server Enterprise Voice, but has since decided to migrate directly to Teams Phone. During the pilot, a response group was created, and the response group is still in use. Agents in the response group use Skype for Business Server- certified handsets.
Locations
Litware has global retail stores and datacenters.
The telephony topology contains the following four types of sites:
Corporate sites
The corporate sites contain information workers who collaborate by using the Teams desktop client and SharePoint Online.
The reception desk at each corporate site has an analog intercom with an integrated door control.
Each intercom connects to an existing PBX by using an FXS Analog Telephony Adapter (ATA).
SIP trunks are delivered directly to the site by using a resilient WAN that connects directly to the on-site PBX solution.
Warehouse sites
The warehouse sites are critical to the business. Users at these sites use either the Teams desktop client or the Teams mobile client.
Each warehouse has a public announcement (PA) system that connects to the PBX by using a SIP ATA, along with the sites’ existing ISDN trunks.
Currently, users at the company’s warehouse in Georgia can call the PA system by dialing
123456.
All calls to emergency services from the warehouses are played over the warehouses’ PA system automatically.
WAN connectivity at the warehouses can be unreliable, so local PSTN connectivity is preferred as compared to centrally hosted connectivity.
Retail sites
Each retail site has only one or two desk phones and a specialized point of sale (POS) computer that cannot run the desktop or web versions of the Teams client.
Users at the retail sites have the Teams app and an associated data plan installed on their mobile device.
Currently, each retail uses a managed SD-WAN appliance to connect to both the internet and the corporate WAN.
The users report that in the event of an internet outage at the retail sites, they can use their mobile devices, which have strong reception.
Requirements
Planned Changes
Litware plans to implement the following changes:
Maintain the existing emergency call PA integration.
Replace the existing IP-PBX solutions by using Teams Phone.
Consolidate all its PSTN trunks by using region-specific datacenters, whenever possible During the planned deployment of Teams Phone, Litware will open a new retail site in the United Kingdom that will have five users. Litware does not have any existing telephony in the United Kingdom. Management at the new retail site wants to use Microsoft Teams Calling Plans for the users.
You are opening a new warehouse site in Melbourne. The new warehouse will connect to a phone carrier by using a Session Border Controller (SBC). Dialing rules are an area code of two digits beginning with a zero followed by a subscriber number of eight digits. For example, an E.164 number of +61370105550 will be translated to 03 7010 5550 and +61255505550 will be translated to 02 5550 5550.
Technical Requirements
Litware identifies the following technical requirements:
Minimize the amount of voice traffic over the WAN.
Whenever possible, use natively supported Teams solutions.
Avoid replacing existing analog device adapters and SIP phones.
Assign a Microsoft 365 Phone System license to all the users listed in a CSV file.
Ensure that the retail sites can place and receive calls in the event of a WAN failure.
Assign a phone number of +61370105550 to a user named User1. User1 is located at a corporate site.
Ensure that the warehouse sites maintain calling in the event of an internet outage or Teams service failure.
Provide users at the United Kingdom retail site with phone numbers. The users must only be allowed to make in-country calls.
Replace the response group from the Skype for Business Server Voice Enterprise pilot with a call queue. The agents must be able to use their existing handset.
You need to connect the analog intercoms to Teams Phone.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Q16. You are deploying Teams Rooms to a Windows device.
You need to prevent meeting attendees from using room remote in the Teams mobile app.
What should you configure in the Microsoft Teams admin center?

Q17. You have a Microsoft Teams Phone deployment.
You deploy a new network site.
You discover that the new site is not listed in location-based reports. Other sites appear in the reports.
You need to ensure that all the sites appear in the reports.
What should you do?

Q18. You need to troubleshoot the issues reported by the New York and London office users.
What should you use for each office? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Q19. You have a Microsoft Teams Phone deployment.
You are deploying Direct Routing with media bypass.
You need to define a Session Border Controller (SBC) in Teams.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Q20. You have a Microsoft Teams Phone deployment.
You have Teams devices located in meeting rooms and public areas.
You need to turn on Device lock for the devices.
What should you configure?

Q21. You have two users named User1 and User2.
You need to configure User2 as a call delegate for Uset1. The solution must meet the following requirements:
* Minimize disruptions to User1.
* Prevent User2 from placing cans on behalf of User1.
* Prevent User2 from modifying the settings of User1.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Q22. You have a Microsoft Teams Phone deployment.
You need to implement Local Media Optimization for Direct Routing users at a site.
Users at the site frequently perform the following actions:
– Park calls.
– Place calls on hold.
– Transfer calls to other users.
– Escalate calls to conference calls.
Which action will be affected by implementing Local Media Optimization?

Q23. You port phone numbers from a legacy earner to Microsoft Teams Phone to use with Microsoft Teams Calling Plans.
You attempt to assign a number to a resource account that will be used by an auto attendant, but the number does NOT appear on the list of available numbers.
You need to ensure that you can assign the number to the resource account.
What should you do?

Q24. You have a Microsoft Teams Phone deployment that contains a Session Border Controller (SBC) named SBC1.contoso.com.
Direct Routing integrates with a PBX phone system that uses only four-digit dialing and is configured to use the SBC.
Teams is configured to use dial plans that normalize any four-digit calls to E.164.
You have the following translation rule.

You need to ensure that calls to the legacy PBX pass only a four-digit extension.
How should you complete the PowerShell command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Q25. You create a network region named Region1 in Microsoft Teams.
You are adding a network site to Region1. The site has a 1.5-Mb connection.
You need to ensure that all users at the site have a good voice experience.
What should you do?

Q26. You need to assign the correct licenses to a sales team manager in the New York office who is scheduled to migrate from Skype for Business Server to Teams.
Which three licenses should you assign? To answer, select the licenses in the answer area.
NOTE: Each correct selection is worth one point.

Q27. Your company currently allows call park lot all PSIN users. The call pack policies are configured as shown in the exhibit. (Click the Exhibit tab.)

You have a Microsoft 365 group named Help Desk.
You need to ensure that only the Help Desk group can use call park. The solution must minimize the number of policies and administrative effort.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Q28. You need to prevent a specific user from calling international phone numbers from within a Microsoft Teams meeting. What should you do?

Q29. You have a Microsoft Lync Server 2013 deployment.
Some users use Enterprise Voice.
You plan to migrate to Microsoft Teams.
You need to design a migration solution.
The solution must minimize the impact on end users during the migration.
What should you include in the solution?

Q30. Case Study 2 – Contoso
Overview
General Overview
The network contains an Active Directory forest named contoso.com that syncs to Microsoft 365 by using Azure AD Connect. Domain controllers run Windows Server 2019.
Physical Locations
Contoso has offices in Toronto, New York, and London. Contoso has a manufacturing facility in Vancouver.
Contoso has a global sales team that works remotely without a physical corporate office.
Existing Environment
Active Directory Environment
The network contains an Active Directory forest named contoso.com that syncs to Microsoft 365 by using Azure AD Connect. Domain controllers run Windows Server 2019.
Microsoft Office 365
Contoso has a Microsoft 365 subscription. All users are assigned Microsoft 365 E3 licenses.
Contoso uses Microsoft Exchange Online for email.
Network Infrastructure
All the offices connect to each other by using a private WAN. The Toronto office has a 1-Gbps internet circuit and the London office has a 100-Mbps internet circuit. Internet access for all the offices is provided through the Toronto and London offices.
The remote sales team users connect to the networks by using VPN connections. The remote users use various connection types, including wireless and mobile.
Skype for Business Server traffic for the remote users is routed through the VPN connections.
Telephony
Contoso uses a centralized Skype for Business Server 2015 deployment configured for disaster recovery between the Toronto and London datacenters.
Each frontend pool connects to the PSTN through a pair of managed Session Border Controllers (SBCs) that provide Enterprise Voice and dial-in conferencing.
Contoso has a Skype for Business Server Survivable Branch Appliance (SBA) and a local SBC that connects to a Primary Rate Interface (PRI) in the Vancouver manufacturing facility.
Contoso has hybrid connectivity deployed between Skype for Business Server and Office 365.
All SBCs are Microsoft Teams-certified.
The returns department has an auto attendant that uses an ID or [email protected].
Requirements
Planned Changes
Contoso plans to migrate all existing services from Skype for Business Server to Teams.
Direct Routing will be deployed for the existing SBCs.
Existing meeting rooms have Skype for Business Server video endpoints that are Skype for Business Server-certified. The endpoints are not Teams-certified.
You plan to use the video endpoints in Teams until the equipment is replaced with Microsoft Teams Rooms.
A limited pilot of the Teams migration and the Direct Routing deployment will occur in the Vancouver facility before deployment to the entire company.
Technical Requirements
Contoso identifies the following technical requirements:
During the limited pilot, the media path must be optimized.
Media flow for the remote sales team users must be optimized.
All sales team users require inbound toll-free audio conferencing.
Users in the Vancouver facility must be able to place emergency calls regardless of internet availability.
When users in the returns department dial out, the outbound calls must display Contoso and the department’s phone number.
The video endpoints for the existing meeting rooms must be able to be used for both voice and video conferencing in Teams meetings.
Drag and Drop Question
You need to migrate a Vancouver facility user named jsmith from Skype for Business Server to Teams.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Q31. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You set the routing method for the call queue to Attendant routing.
Does this meet the goal?

Q32. Hotspot Question
You have a Microsoft Teams Phone deployment.
You plan to deploy a phone named Phone1 to a public location.
You need to ensure that Phone1 does NOT display the People, Calendar, and Voicemail options.
How should you complete the PowerShell command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Q33. You have a Microsoft Teams Phone deployment that uses Direct Routing.
You connect a new Session Border Controller (SBC).
You need to verify that all the voice features work as expected for calls that traverse the SBC.
What should you use?

Q34. You have a Microsoft Teams deployment.
You have two teams that have meeting requirements as shown in the following table.

You need to recommend which type of meeting to use for each team.
What should you recommend for each team? To answer, drag the meeting types to the correct teams Each meeting type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Q35. You have a Microsoft Teams Phone deployment that contains a Session Border Controller (SBC) named SBC1.contoso.com.
Direct Routing integrates with a PBX phone system that uses only four-digit dialing and is configured to use the SBC.
Teams is configured to use dial plans that normalize any four-digit calls to E.164.
You have the following translation rule.

You need to ensure that calls to the legacy PBX pass only a four-digit extension.
How should you complete the PowerShell command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Q36. Drag and Drop Question
Your company has an on-premises deployment of Microsoft Skype for Business Server 2015 with CU8 that Is configured for hybrid connectivity.
You are migrating to Microsoft Teams Phone. A Direct Routing trunk is used for PSTN connectivity.
The company requires that phone number assortments be performed in Active Directory.
You plan to create a call queue that will service users both on-premises and in the cloud.
You need to create and assign a resource account for the call queue. The call queue must be able to teach users regardless of which platform they are on.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.