Q16. Which five components can be used to filter the Authoring inbox? (Choose five.)

Q17. How is access to a Knowledge Advanced article or external document controlled for web users on the Customer Portal?

Q18. Which two statements are true about exporting report data? (Choose two.)

Q19. Your customer wants to generate a report showing the number of days since incidents of a particular incident type were updated.
What should you use to create this report?

Q20. Which two actions must you perform to configure the Social Monitor? (Choose two.)

Q21. Which action can be performed on published reports?

Q22. In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain? (Choose three.)

Q23. You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?

Q24. Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?

Q25. Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)

Q26. In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?

Q27. Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports? (Choose three.)

Q28. Which two statements are true about the Connect Common Object Model? (Choose two.)

Q29. What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?

Q30. You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?

Q31. Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)

Q32. You have created a new article in your knowledge base and you want it to always appear at the top of the search result page.
What display position should you configure?