NO.11 Which of the following features support a claim that Avaya IP Office TM makes it easier to record calls, manage and report upon such recordings? (Select two.)

NO.12 Cloud Operations Manager (COM) is a new management utility.
What does it manage?

NO.13 Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)

NO.14 A customer seeks communications for 150 employees, with access to advanced mobility and customer-engagement features, packaged as an easy-to-deploy appliance.
Which Avaya IP Office TM edition best fits this need?

NO.15 Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)

NO.16 Which of the following statements is TRUE regarding Avaya Contact Center Select? Avaya Contact Center Select. (Select three.)

NO.17 Which of the following customer concerns are related to customer experience? (Select two.)

NO.18 Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)

NO.19 You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer.
The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?

NO.20 Which of the following platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Basic, Essential or Preferred Edition?

NO.21 Your customer is looking to add a contact center solution to their IP Office TM base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management.
What offers could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features? (Select two.)

NO.22 Which of the following platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Basic, Essential or Preferred Edition?

NO.23 Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?

NO.24 Which of the following hardware platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Server or Select Edition? (Select four.)

NO.25 Which of the following Avaya IP Office TM editions would you position as options for a customer seeking communications for 450 employees who require access to advanced features and high availability/resiliency? (Select two.)