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Verified C-C4H510-04 dumps Q&As 100% Pass in First Attempt Guaranteed Updated Dump from PrepAwayExam [Q31-Q53]

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Verified C-C4H510-04 dumps Q&As 100% Pass in First Attempt Guaranteed Updated Dump from PrepAwayExam

Pass SAP Certified Application Associate C-C4H510-04 Exam With  112 Questions

SAP Service Cloud Certification Exam Topics:

Topic Areas Topic Details, Courses, Books Weighting
Service Elements and Notification Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)
C4H510 (SAP CLOUD FOR CUSTOMER 2011)

 8% – 12%
User Management Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)

 8% – 12%
Reporting Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)

 < 8%
Service Objects Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.

C4H510 (SAP CLOUD FOR CUSTOMER 2011)

 > 12%
Service Business Process Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets.

C4H510 (SAP CLOUD FOR CUSTOMER 2011)

 8% – 12%
Maintenance Plan Explain Maintenance Plan & its usage in Service Tickets.

C4H510 (SAP CLOUD FOR CUSTOMER 2011)

 < 8%
Contracts and Case Management Explain Contracts & Case Management in Service Tickets.

C4H510 (SAP CLOUD FOR CUSTOMER 2011)

 < 8%
Basic Setup Settings Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)

 8% – 12%
Communication Channel and Knowledge Base Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud.

C4H510 (SAP CLOUD FOR CUSTOMER 2011)

 8% – 12%
Personalization and Extensibility Identify how to use personalization and extensibility, including mashups and custom business objects.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)

 < 8%

 

QUESTION 31
Which types of categories can be used in the service catalog? Note: There are 3 correct Answers to this question.

 
 
 
 
 

QUESTION 32
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team. Which feature of SAP Service Cloud can help with this?

 
 
 
 

QUESTION 33
Which feature is used to limit values in a drop-down list?

 
 
 
 

QUESTION 34
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

 
 
 
 

QUESTION 35
Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?

 
 
 
 

QUESTION 36
What are the steps required to set up an approval process? Note: There are 3 correct Answers to this question.

 
 
 
 
 

QUESTION 37
Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.

 
 
 
 

QUESTION 38
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

 
 
 
 

QUESTION 39
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct Answers to this question.

 
 
 
 
 

QUESTION 40
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct Answers to this question.

 
 
 
 

QUESTION 41
Which of the following elements needs to be activated in the scoping? Note: There are 2 correct Answers to this question.

 
 
 
 

QUESTION 42
The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.

 
 
 
 

QUESTION 43
Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct Answers to this question.

 
 
 
 
 

QUESTION 44
Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are
3 correct answers to this question.

 
 
 
 
 

QUESTION 45
Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

 
 
 
 

QUESTION 46
Which elements can be used to restrict access to views? Note: There are 2 correct Answers to this question.

 
 
 
 

QUESTION 47
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct Answers to this question.

 
 
 
 

QUESTION 48
Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.

 
 
 
 

QUESTION 49
Which of the following applies to time recording? Note: There are 3 correct Answers to this question.

 
 
 
 
 

QUESTION 50
You have configured the SLAs and their determination rules, but they are not derived in the service ticket.
Which of the following can be a reason for that? Note: There are 2 correct answers to this question.

 
 
 
 

QUESTION 51
Which objects are required to create a service ticket? Note: There are 2 correct Answers to this question.

 
 
 
 

QUESTION 52
Which key user features allow you to change field properties on the SAP Service Cloud Ul?

 
 
 
 

QUESTION 53
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct Answers to this question.

 
 
 
 
 

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