NO.58 When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.

NO.59 You set up an e-mail channel to process incoming tickets and create new customers for unknown senders.
Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

NO.60 Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?

NO.61 For which element do you maintain attributes such as password and security policy?

NO.62 Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

NO.63 What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct Answers to this question.

NO.64 Which item can be assigned to organizational structures, team assignments, and workflow rules?

NO.65 The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team. Which feature of SAP Service Cloud can help with this?

NO.66 The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team.
Which feature of SAP Service Cloud can help with this?

NO.67 Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct Answers to this question.

NO.68 Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.

NO.69 Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.

NO.70 You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

NO.71 Which feature in user interface maintenance can be used to control the values of custom fields?

NO.72 Which business function in the account master will block the release of quotes to SAP S/4HANA?

NO.73 Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct Answers to this question.

NO.74 Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct Answers to this question.