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QUESTION 176
Universal Containers wants to help their dispatchers determine the length of time a Work Order should last.
What should the Consultant implement to help achieve this goal?

Work Types with an Estimated Duration.

Operating Hours for Customer Accounts.

Work Orders with Operating Hours.

Work Types with Service Level Agreement.

QUESTION 177
when completing a work order in the field, the technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signatures capture?

create two service reports and add one signature block to each

create relevant signature types and add signature blocks to the service report template.

create a flow that adds tow signature blocks when the service report is generated

create two costume fields for the service appointment and use flows to capture each signature

QUESTION 178
Universal containers just started itsfield service implementation and is configuring service territories and locations. Need to be associated to territories.
In which two ways should the consultant show this relationship?
Choose 2 answers

add the service territory location related list onthe location page layout

create the service territory location as a location lookup field.

add the service territory location related list on the service territory page layout

create the service territory location as a service territory lookupfield.

QUESTION 179
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?

Create relevant Signature Types and add Signature Blocks to the Service Report Template.

Create two Service Reports and add one Signature Block to each Report.

Create a Flow that adds two Signature Blocks when the Service Report Is generated.

Create two custom fields for the Service Appointment and use Flows to capture each signature.

QUESTION 180
A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.
How can the Dispatcher update the Service Crew to meet those requirements?

Edit the Service Appointment and add a new Service Resource.

Update the Service Crew on the Service Appointment’s Work Type.

Use the Crew Management tool to add Service Resources to the Crew.

A Create a new Service Appointment with a different Crew.

QUESTION 181
Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer’s location. What set of steps should a Consultant recommend to dispatch the technician?

Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

QUESTION 182
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

Soft Boundaries

Customer First

High Intensity

Emergency Policy

QUESTION 183
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

Global optimization doesn’t reschedule appointments that have rule violations.

The optimizer uses a scheduling policy different from what is used on the dispatch console.

The territory of the resources was not included in the global optimization request.

There are no service resources available with the required skill levels.

QUESTION 184
Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?

Attachments on Cases.

Knowledge Base on Cases.

Custom Links on Work Orders.

Knowledge Base on Work Orders.

QUESTION 185
an agent has to create a work order for a complex installation. A work order line item is created line item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company’s preferred price book while the other is on the U.S price book.
Which solution should a consultant recommend so the agent can meet this requirement?

Create one work order for each price book and add work order line items to the appropriate work order based on its price book.

Create one work order and override the price on work order line items for products on the preferred price book.

Create one work order and add work order line items based on the price book selected on the work type.

Create one work order for each price book and use work types to assign the price book to work order line item.

QUESTION 186
Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician’s next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

Create an Apex Trigger.

Build a Workflow Rule.

Enable Drip feed Dispatch.

Configure an Auto Dispatch Scheduled Job.

QUESTION 187
an inventory manager at universal containers wants to better understand the distribution of a critical and expensive part across all Inventory locations as the is reused and restocked What should the consultant leverage to meet this requirement?

Assets

entertainment plan

product item

maintenance plan

QUESTION 188
Universal containers (UC) sells shipping containers and container parts. UC wants to track each customer’s container and associated parts for Florida servicing, sales, and reporting purposes.
Which solution should a consultant recommend to relate the parts to a customer’s container?

Create an asset hierarchy on the account with the container as the root asset and the parts as child assets.

Add the container as an asset on the account and mark the parts internal assets.

Add the container as a product on the account and the parts to a child product related list.

Create a hierarchical relationship between the parent product container and child parts products.

QUESTION 189
The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher’s Console while taking the Scheduling Policy intoconsideration. Which three options are available to the Dispatcher? Choose 3 answers

Select a Service Appointment from the list, press the “Edit” action and allocate the Resource.

Select a Service Appointment from the list and press the “Schedule” action.

Select multiple Service Appointments from the list and bulk schedule them.

Select a Service Appointment from the list, press the “Candidates” action, and select the best time slot.

Select a Service Appointment from the list, press the”Change Status” action and “Dispatch.”

QUESTION 190
which two considerations impact the scheduled time frame of multi-day work?
Choose 2 answers

Assigned resource

Homebase travel

Resource skill level

Break duration

QUESTION 191
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?

Create CSS in the Dispatcher’s Console.

Add Fields on the Page Layout.

Use Lookup Fields.

Configure Field Sets on the Service Appointment.

QUESTION 192
A Universal Containers’ (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line Item as “Cannot Complete” and enter details in the Description field. Mark the parent Work Order as
“Cannot Complete”.

Mark all Work Order Line Items as “Cannot complete,” including the incomplete Work Order Line Item; mark the parent Work Order as “In Progress.”

Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line Item as “Cannot Complete,” and enter details in the Description filed. Mark the parent Work Order as
“Cancelled.”

QUESTION 193
universal container requires trained inspectors to make 3 site visits per year to inspect the container customers’ sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways a Consultant can configure maintenance plans to meet the requirements?
Choose 2 answers

Auto generate work order with a 14 days generation horizon

Associate work type called site to maintenance plan

Associate a required skill call site visits to maintain plans

Auto generate work order with 14-day generation time frame

QUESTION 194
universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined What should a consultant recommend to achieve this requirement?

skill requirement work type and case process

work type skill routing skill requirements operating house and data categories

case process work types and record types

work types and skill requirements

QUESTION 195
Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement? Choose 2 answers

Assets

Product Templates

Work Types

Service Report Templates

QUESTION 196
A Technician is onsite where there is no connectivity and is required to capture the customer’s signature. What is the appropriate order of operations as the Technician goes back online?

Deliver Service Report, capture signature, update records, sync device.

Capture signature, sync device, update record, deliver Service Report.

Deliver Service Report, update record, sync device, capture signature.

Capture signature, update record, sync device, deliver Service Report.

QUESTION 197
A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?

Minimum grade, default operating hour

Estimated travel time, minimize travel

Travel speed unit, actual travel time

Street level routing, Default travel speed

QUESTION 198
Universal Containers’ DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?

Require Technicians log all non-billable hours.

Require customer signature on billable Work Orders

Require approval on all Installations.

Require Technicians sign-off on Work Orders.

QUESTION 199
A universal container customer is having issues with three containers at the customer’s site. Each container is tracked as an asset on the customer’s account Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?

Add each asset to a separate work order line item. Create a service appointment for the work orders.

Add each asset to a separate child work order. Create a service appointment for the parent work order.

Add each asset to a separate work order line item. Create a service appointment for each line items.

Add each asset to a separate work order. Create a service appointment for each

work order.

QUESTION 200
Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician’s daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?

Automatically schedule unscheduled services to available Resources.

Automatically Dispatch Service Appointments using Drip Feed.

Automatically change the status to Dispatched of all Service Appointments.

Automatically run Optimization Background Job every hour.

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Latest [Jan 05, 2024] Field-Service-Lightning-Consultant Exam Dumps – Valid and Updated Dumps [Q176-Q200]

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