HP2-I57 new study guide sheet – Prepaway Exam Dumps

NO.11 What are the three Priority Services Packages? (Select three.)

Priority Anytime Access

Priority Management

Priority Access Plus

Priority Access

NO.12 What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)

Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.

Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.

Asset tagging enables a tiered volume discount strategy to be passed along to customers.

Asset tags help customers save time and money and improve efficiency during the asset management process.

Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.

NO.13 A customer’s HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?

HP Collaborate Services to help the customer’s employees avoid unexpected technical problems after coverage from the HP Care Pack expires

HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired

HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service

OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer’s existing personal devices

NO.14 Name a capability available within HP Essential Support.

Ability to order replacement parts from HP for defective third-party components

Online status tracking during repair of product while at the repair center

Remote problem diagnosis and troubleshooting to resolve most issues

Guaranteed 24 x 7 support and next-day turnaround

NO.15 Which statements are true about HP’s Device Life Extension optional Support Service add-on? (Select three.) It extends customers’ device life while enhancing performance & productivity.

HP Device Life Extension can be sold as a stand-alone service.

HP Device Life Extension supports sustainability RFP requests.

HP Device Life Extension always comes with Accidental Damage Protection.

HP Device Life Extension can be added-on to Essential, Premium, and Premium+.

NO.16 A customer with a hybrid workforce and overworked IT staff is considering a refresh of the PCs used by the company’s employees. The employees work in a variety of roles, with unique device specifications, and across different locations. Management is concerned about asset tracking, deployment, and management with the refresh.
How would HP Configuration and Deployment offerings help this customer?

By offering 1TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud

By automating and streamlining asset management and physical device tracking using Predefined Asset Tagging

By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker’s specifications

By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order

NO.17 When can Device Life Extension be attached to hardware sales?

HP Device Life Extension is not available for HP hardware sales.

HP Device Life Extension can be sold anytime during the lifecycle of the hardware.

HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.

HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.

NO.18 Which statements are true about the benefits HP Premium+ Support provides to HP channel partners? (Select two.)

Limits support for employees in hybrid work environments

Minimizes the partners’ scale and reach to better focus on end-user support

Helps enhance your profits by increasing your margin when selling HP devices

Secures front-end revenue from the initial sale while relying on HP for ongoing support of the devices

Provides reactive identification and resolution of hardware health issues

NO.19

NO.20 A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.

Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.

Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.

Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.

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