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Q176. Which service transition process provides guidance about converting data into information?

Change evaluation

Knowledge management

Service validation and testing

Service asset and configuration management

Q177. What type of chance is often used for resolving incidents or implementing security patches?

Slandaid uhar ye

Normal change

Emergency change

Change model

Q178. Which practice balance management of risk with maximizing throughput?

Change enablement

Continual improvement

Incident management

Problem management

The purpose of the change enablement practice is to maximize the number of successful IT changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.

Q179. Which of the following is included in the purpose of the ‘continual improvement’ printer?

The restoration of normal service operation as quickly as possible

The establishment of Inks between the organization and its stakeholders at strategic and tactical levels

The alignment of the organization’s practices and services with changing business needs

The reduction of the likelihood and impact of incidents

Q180. Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

Categorization

Detection

Prioritization

Escalation

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Q181. Which statement about outcomes is CORRECT?

Outcomes are one or more services that fulfill the needs of a service consumer

Service providers help service consumers achieve outcomes

Outcomes help service consumers achieve outputs

Helping service consumers achieve outcomes reduces service provider costs

Q182. Which statement about outcomes is CORRECT?

An outcome can be enabled by more than one output

Outcomes are how the service performs

An output can be enabled by one or more outcomes

An outcome is a tangible or intangible activity

Q183. Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

Incident management

Continual improvement

Service request management

Problem management

Q184. Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

Service operation

Service transition

Continual service improvement
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Service strategy

Q185. Which will help solve incidents more quickly?

Target resolution times

Escalating all incidents to support teams

Collaboration between teams

Detailed procedural steps for incident investigation

Q186. Identify the Missing word(s) in the following sentence
A(n) [?] cause, or potential cause, of one or more incidents?

Change

Event

Known error

Problem

ITIL defines a problem as a cause, or potential cause, of one or more incidents. A known error is a problem that has been analyzed but not resolved.
https://www.bmc.com/blogs/itil-problem-management/

Q187. Which helps to manage an incident when it is unclear which support team should be working on the incident?

Disaster recovery plans

Swarming

Target resolution times

Self-help

Reference: https://www.bmc.com/blogs/itil-incident-management/

Q188. Which is handled as a service request?

An investigation to identify the cause of an incident

A compliment about an IT support team

The failure of an IT service

An emergency change to implement a security patch

Q189. Which statement about service requests is CORRECT?

Complex service requests should be dealt with as normal changes

Service requests that require simple workflows should be dealt with as incidents

Service requests require workflows that should use manual procedures and avoid automation

Service requests are usually formalized using standard procedures for initiation, approval and fulfilment

Q190. Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

Service level manager

Service desk agent

Change authority

Problem analyst

The purpose of the SLM practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets. SLM involves service level activities, including:
Defining service levels
Documenting
Actively managing them
https://www.bmc.com/blogs/itil-service-level-management/

Q191. What can be described as an operating model for the creating and management of products and services?

Governance

Service value chain

Guiding principles

Practices

Explanation/Reference: https://www.thinkhdi.com/library/supportworld/2019/evolution-itil-new-operating-model-itil-4.aspx

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100% Pass Guaranteed Free ITIL-4-Foundation Exam Dumps Feb 28, 2023 [Q176-Q191]

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