Q31. You need to recommend the correct tool for both wardens and stakeholders to use.
What should you recommend?

Q32. When a business process flow (BPF) enters a specific stage, you need to run a workflow.
Which two actions should you perform? Each correct answer presents part of the solution.

Q33. You are creating a field for a form.
You need to ensure that users can select an Account record or a Contact record.
Which data type should you use for the field?

Q34. You use access teams to assign security permissions.
Which of the following statement is true?

Q35. Note: This question is part of series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
In preparation for a Dynamics 365 Sales and Dynamics 365 Customer Service implementation a client is performing a fit-gap analysis.
You need to evaluate the requirements by using a fit-gap methodology in the context of Dynamics 365 Sales and Dynamics 365 Customer Service.
Solution: Quotes and Orders need to push and receive data in real-time from SAP.
Does the solution meet the goal?

Q36. A company has the following workforce roles and responsibilities:

You need to recommend the lowest-cost license type.
Which license types should you recommend? To answer, select the appropriate license in the dialog box in the area.
NOTE: Each correct selection is worth one point.

Q37. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You want to integrate Microsoft Teams with Dynamics 365 Customer Service.
You install both apps, but Teams is not working when in Dynamics 365 Customer Service.
You need to troubleshoot the situation.
Solution: Change the options to Yes in the System settings of Dynamics 365 Customer Service.
Does the solution meet the goal?

Q38. A client is implementing Dynamics 365 Sales. As part of the implementation, an older system with a large amount of transactions is becoming obsolete, though the data continues to be valuable.
You need to recommend solutions that have the least impact on the database size and entity count in Dynamics
365 based on precise requirements.
Which solutions should you recommend? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.

Q39. You are architecting a Dynamics 365 Customer Service instance for a company call center. The company has an SLA with a primary customer that requires monitoring by using KPIs.
The SLA states the following:
* Support must be provided 24 hours per day, seven days a week.
* Issues must be resolved within four hours of case creation.
You need to recommend tools that will assist the client with tracking these requirements. Which two tools should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Q40. You are architecting a Dynamics 365 Customer Service instance for a company call center. The company has an SLA with a primary customer that requires monitoring by using KPIs.
The SLA states the following:
* Support must be provided 24 hours per day, seven days a week.
* Issues must be resolved within four hours of case creation.
You need to recommend tools that will assist the client with tracking these requirements. Which two tools should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Q41. Note: This question is part of series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You want to integrate Microsoft Teams with Dynamics 365 Customer Service.
You install both apps, but Teams is not working when in Dynamics 365 Customer Service. You need to troubleshoot the situation.
Solution: Set up server-side synchronization with Microsoft SharePoint Online. Does the solution meet the goal?

Q42. An architect is planning a security strategy within Dynamics 365 Sales.
The sales manager has a requirement that non-administrators have the ability to create and update the Sales Rep form field.
You need to identify the account types that can be assigned Field security profiles.
Which two account types can be used? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Q43. Note: This question is part of series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You want to integrate Microsoft Teams with Dynamics 365 Customer Service.
You install both apps, but Teams is not working when in Dynamics 365 Customer Service.
You need to troubleshoot the situation.
Solution: Change settings in Teams.
Does the solution meet the goal?

Q44. You are a Dynamics 365 Customer Service consultant for an internet support company.
The company lacks a budget to buy third-party ISVs or add-ons.
The company requires a new system that achieves the following:
* All support issues must come in by email, need to be logged, and assigned to the support group
* Accounts must synchronize with the parent company Oracle database
* Reports must be sent to the executives on a weekly basis
* No custom code will be used in the system
You need to recommend the components that should be configured.
Which two components should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Q45. You need to recommend a solution that provides a seamless customer experience. What should you recommend?

Q46. A company has extended Dynamics 365 Sales with an ISV product.
The ISV has locked the product. The ISV product fails to meet the business needs of the company. The company has a contractual obligation to continue using the ISV product but requires additional business logic.
You need to recommend a solution.
What should you recommend?