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(2026) Salesforce-Communications-Cloud Exam Dumps, Practice Test Questions BUNDLE PACK [Q17-Q37]

(2026) Salesforce-Communications-Cloud Exam Dumps, Practice Test Questions BUNDLE PACK [Q17-Q37]

September 18, 2026 adminSalesforce-Communications-Cloud, SalesforceSalesforce-Communications-Cloud guaranteed questions answers, Salesforce-Communications-Cloud latest exam bootcamp materials, Salesforce-Communications-Cloud latest exam price, Salesforce-Communications-Cloud latest test dumps pdf, Salesforce-Communications-Cloud reliable test dumps free, Salesforce-Communications-Cloud valid exam practice, Salesforce-Communications-Cloud valid study questions filesLeave a Comment on (2026) Salesforce-Communications-Cloud Exam Dumps, Practice Test Questions BUNDLE PACK [Q17-Q37]

(2026) Salesforce-Communications-Cloud Exam Dumps, Practice Test Questions BUNDLE PACK

Accredited Professional Certification Salesforce-Communications-Cloud Sample Questions Reliable

Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section Weight Objectives
Topic 1: Billing & Revenue Management 20% – Invoice generation and management
– Revenue recognition concepts
– Billing architecture and processes
– Usage-based billing
Topic 2: Fulfilment & Provisioning 20% – Fulfilment order orchestration
– Service activation processes
– Inventory and allocation
– Resource pool management
Topic 3: Product Catalog Management 15% – Service characteristics and resource specifications
– Offerings and pricing strategies
– Defining products and services
Topic 4: Order Management 20% – Product catalog management
– Omni API and Order Capture
– Pricing and bundled offerings
– Order lifecycle management
Topic 5: Analytics & Reporting 15% – Reporting for operations and finance
– Key metrics and dashboards
– Communications Cloud analytics capabilities
Topic 6: Salesforce Communications Cloud Overview 10% – Core components and architecture
– Communications Cloud value proposition and capabilities
– Use cases and customer benefits

 

NEW QUESTION 17
UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

 
 
 
 
For bulk ordering, evaluating business scenarios to design automation for order capture and orchestration (A) and assessing volume and platform governor limits (C) are essential steps. These help understand the impact on system performance and identify necessary optimizations for efficient bulk order processing.References:
Salesforce platform governor limits and bulk order processing best practices.

NEW QUESTION 18
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

 
 
 
 
For multiple commercial offerings decomposing to the same CFS (Customer-Facing Service) technical product, creating one decomposition relationship for each commercial offering to the same technical product (A) is recommended. This ensures a clear and direct mapping between each commercial offering and the shared technical product.References:Salesforce Industries documentation on product modeling and decomposition relationships.

NEW QUESTION 19
ABC cloud currently using communication cloud’s order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud’s architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

 
 
 
 

NEW QUESTION 20
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

 
 
 
 
To support manual tasks efficiently and reduce errors, implementing a manual orchestration item assigned to the technician with an OmniScript for detail entry (B), and employing a push orchestration item also configured with an OmniScript (D), are effective. These approaches provide structured interfaces for technicians to input required information directly, enhancing accuracy and integration with fulfillment systems.References:Salesforce Industries Order Management documentation on orchestration items and OmniScripts.

NEW QUESTION 21
What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

 
 
 
 
 

NEW QUESTION 22
ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.

 
 
 
 

NEW QUESTION 23
Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?

 
 
 
 
To efficiently model common attributes across mobile devices, creating a ‘ Mobile Offer Spec Type ‘ object with common attributes and setting the parent object type as ‘ Base Offer Spec Type ‘ is recommended (A).
This approach leverages the hierarchical structure of offer spec types in Salesforce Industries, allowing for the reuse of common attributes while maintaining the flexibility to associate specific mobile device offers with the ‘ Mobile Offer Spec Type ‘ object.References:Salesforce product catalog modeling best practices and Salesforce Industries documentation.

NEW QUESTION 24
A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

 
 
 
 

NEW QUESTION 25
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

 
 
 
 
Integrating the communication cloud with the inventory management system using Enterprise Product Catalog (EPC) REST APIs (A) is the most direct and efficient method. This allows real-time synchronization of SKU data from the inventory system into the Communication Cloud ‘ s product catalog, ensuring data accuracy and minimizing manual intervention.References:Salesforce Communications Cloud EPC documentation and REST API integration best practices.

NEW QUESTION 26
An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

 
 
 
 
In the scenario where an ABC telecom customer orders additional services that can be supported by existing equipment (like a router supporting multiple internet bundles), the ” Downstream Order Item Scope ” is the most appropriate. This scope ensures that the decomposition process generates Fulfillment Request Lines (FRLs) considering the existing inventory item, avoiding unnecessary provisioning of new equipment and leveraging existing assets efficiently.References:Salesforce Communications Cloud documentation on product modeling and order management processes.

NEW QUESTION 27
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

 
 
 
 
For a successful migration of asset records and MACD (Move, Add, Change, Delete) processing, it is essential to consider the volume of assets and the operational continuity. Logical partitioning of large asset volumes with staged migration ensures system performance and data integrity. On-demand migration allows for seamless operations by migrating assets as needed, minimizing system overload and ensuring that the most relevant data is available when required. This approach balances system performance with migration needs.
References:Salesforce Communications Cloud migration strategies and asset management documentation.

NEW QUESTION 28
Universal containers is a communication service provider using communication cloud. A member of UC’s legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

 
 
 
 

NEW QUESTION 29
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

 
 
 
 
To implement attribute-based pricing with tax calculations based on the service account ‘ s zip code, using a custom Apex class within a pricing plan step is a scalable solution. This allows for the dynamic calculation of taxes based on configurable criteria (such as zip code) and the addition of this amount to the total price in the CPQ cart, minimizing the impact on performance by leveraging efficient Apex code execution within the pricing calculation flow.References:Salesforce CPQ documentation on custom pricing methods and Apex development for CPQ.

NEW QUESTION 30
An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

 
 
 
 

NEW QUESTION 31
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

 
 
 
 

NEW QUESTION 32
Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel’s Communication Cloud.

 
 
 
 

NEW QUESTION 33
Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?

 
 
 
 
To prepare for a high order increase, ensuring sufficient Async Apex Callouts and Platform Events (B) and enabling Platform Events mode (C) are crucial steps. These preparations help manage the increased load efficiently, maintaining system stability and performance.References:Salesforce governor limits documentation and Platform Events configuration.

NEW QUESTION 34
UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement

 
 
 
 
To meet the requirement of one callout to the activation system per mobile service followed by a callout to the billing system per item, configuring an orchestration plan with two orchestration items and an orchestration dependency (A) is recommended. This setup ensures that the activation process is completed before billing information is processed, maintaining the correct order of operations.References:Salesforce Communication Cloud Order Management documentation on orchestration plan configuration.

NEW QUESTION 35
Has commercial attribute called “access Type” on the internet offers with two values, namely DSL and Fiber.
UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the “access type” value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?

 
 
 
 
For modeling routers based on the ” access type ” (DSL or Fiber), a 1:1 decomposition relationship is appropriate. This ensures that for each internet offer (DSL or Fiber), a corresponding router (DSL or Fiber router) is uniquely associated, allowing for precise matching of technical requirements based on the commercial offer selected.References:Salesforce product catalog and decomposition relationship guidelines.

NEW QUESTION 36
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

 
 
 
 
To drive down operational costs, harmonizing business processes to reduce complexity (C) and assessing the entire architecture to identify applications that can be decommissioned (D) are strategic actions. These approaches streamline operations and leverage the efficiencies of Salesforce Communications Cloud, reducing reliance on highly customized legacy systems.References:Best practices for digital transformation and Salesforce implementation strategies.

NEW QUESTION 37
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

 
 
 
 

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