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Latest [Jun 06, 2022] Real CIPS L4M5 Exam Dumps Questions [Q25-Q41]

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  2. Latest [Jun 06, 2022] Real CIPS L4M5 Exam Dumps Questions [Q25-Q41]

Latest [Jun 06, 2022] Real CIPS L4M5 Exam Dumps Questions [Q25-Q41]

June 6, 2022 adminL4M5, CIPSL4M5 new test bootcamp materials, L4M5 online bootcamps, L4M5 pdf pass leader, L4M5 valid exam questions
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Latest [Jun 06, 2022] Real CIPS L4M5 Exam Dumps Questions

L4M5 Dumps To Pass CIPS Level 4 Diploma in Procurement and Supply Exam in One Day (Updated 165 Questions)

CIPS L4M5 Exam Syllabus Topics:

Topic Details
Topic 1
  • Differentiate between the types of approaches that can be pursued in commercial negotiations
  • Distributive win-lose, distributive approaches to negotiation
Topic 2
  • Analyse how to assess the process and outcomes of negotiations to inform future practice
  • Protecting relationships after the negotiation
Topic 3
  • Macroeconomics and its influence on commercial negotiations
  • Contrast the economic factors that impact on commercial negotiations
Topic 4
  • Costing methods such as absorption, marginal or variable and activity based costing
  • Know how to prepare for negotiations with external organisations
Topic 5
  • Setting objectives and defining the variables for a commercial negotiation
  • Use of telephone, teleconferencing or web based meetings
Topic 6
  • Team management and the influence of stakeholders in negotiations
  • Definitions of commercial negotiation
Topic 7
  • Building relationships based on reputation, and trust
  • Repairing a relationship
  • The relationship spectrum
Topic 8
  • Identify the different types of relationships that impact on commercial negotiations
  • Pragmatic and principled styles of negotiation
Topic 9
  • Organisational power: comparing the relative power of purchasers and suppliers
  • Explain how the balance of power in commercial negotiations can affect outcomes
Topic 10
  • How purchasers can improve leverage with suppliers
  • The importance of power in commercial negotiations
Topic 11
  • Analyse the application of commercial negotiations in the work of procurement and supply
  • Negotiation in relation to the stages of the sourcing process
Topic 12
  • How behaviours should change during the different stages of a negotiation
  • Compare the key communication skills that help achieve desired outcomes
Topic 13
  • Setting targets and creating a best alternative to a negotiated agreement (BATNA)
  • Collaborative win-win integrative approaches to negotiations

 

NO.25 An oil refinery plant imports much of its crude oil from overseas. A procurement manager in the refinery suggests that fixing the crude oil contract price for 36 monthswould be beneficial for the company. Would this be a right thing to do?

 
 
 
 
Explanation
Fixed price contract is the contract in which the price is static throughout the contract period. A fixed-price contract may give certainty to budget and simplify contract management. However, it may lead to other problems since it requires bidders to estimate and bear the financial risks associated with price escalations. If the estimates are too high or events do not materialize, the buyer will pay a steep price that may affect the economy and efficiency of the contract. In the worst case, it may mean that the bid price is then above budget and may lead to a reduction in the requirements or rebidding. If the estimates are too low, it may appear as an abnormally low bid and disrupt contract execution.
On the other hand, price adjustment provisions include formulas designed to address problems, and can protect both theborrower and contractors from price fluctuations. Price adjustment formulas allow contractors to offer more realistic prices at the time of bidding. Despite concerns that they may lead to budget uncertainties, price adjustment formulas will estimate the actual cost implications that will be encountered. They use indexes that can be used for cost projection.
According to Asia Development Bank (ADB), any contract with a delivery or completion period beyond 18 months should contain an appropriate price adjustment clause.
In the scenario, the crude oil contract is planned to last 36 months. This period is pretty long with a fluctuating commodity. Therefore, the company should use price adjustment agreement.

NO.26 An experienced procurement professional is developing strategies for forthcoming negotiations with her key supplier. To avoid negotiation deadlocks, she identifies the reasons whynegotiations could fail. Which of the following are most likely to be reasons for negotiation failures? Select TWO that apply.

 
 
 
 
 
It has been said that most negotiations are won (or lost) at the preparation stage. Success in a negotiation cannot be claimed unless you can refer back to your objectives and show how you have achieve them. In broad terms, negotiation plans/strategies involve 4 key activities:
1. Developing and prioritising your objectives and limits
2. Seeking to understand TOP’s objectives
3. Developing concession plans
4. Planning the resources and logistics required and agreeing team roles.
Questions to gain an understanding of why a negotiation failed
Did we collect and make effective use of all information available when preparing for the negotiation?
Did we set objectives for the negotiation that were stretching and achievable and established MIL objectives?
Did we determine a strategy for the negotiation?
Did the other party understand our needs correctly?
Were we aware of the underlying interests of the other party?
Were our proposals convincing enough for acceptance by the other party?
Did we explore different variables in the negotiation?
Did we fully understand all proposals?
Did we give any unplanned concessions and did we check the importance of these?
Did we focus on common interests?
Did we ask a range of questions?
Did we get answers to all our questions?
Could we answer all the questions addressed to us in a proper and positive way?
Did we summarise effectively?
Did we use different methods of persuasion in the negotiations?
Which tactics did we use and what effect did they have?
Did our negotiating team work well as a team?
Did we help to create a co-operative atmosphere

NO.27 Whenimplementing value analysis or value engineering, which of the following acronyms reminds both buyer and supplier of ideas on removal, substitution and design-out of cost elements?

 
 
 
 
Ray Carter coined the mnemonic STOPS WASTE to remind buyers of 10 cost-reduction ideas they can ask for themselves and their suppliers in any situation when considering a key purchase input. Stop Waste by:
Standardisation – is there a standard specification?
Transportation – is the inbound transport classification appropriate
Over-engineered – is the specification too tight?
Packaging – can packaging be reduced or eliminated?
Substitutes – is there a cheaper substitute material
Weight – is there opportunity to reduce weight of the product?
Any unnecessary processing – is there any unnecessary design or feature?
Supplier’s input – are suppliers able to assist with the cost reduction To make – is it more economical to make or buy?
Eliminate – if no one uses the feature, can it be eliminated?
SAMOA is a useful acronym for checking and testing the information gathered from the Internet:
Source
Audience
Methodology
Objectivity
Accuracy
OWN-IT is acronym for 5 steps in the process of collecting and analysing the data andinformation needed in any field:
Outline
Wide search
Narrow search
Increase your stockpile of information
Transform your stockpile into new knowledge
A SMART goal is used to help guide goal setting. SMART is an acronym that stands for Specific,Measurable, Achievable, Realistic, and Time-bound.

NO.28 Which of the following are macroeconomic factors that may have influence to the commercial negotiation?
Select TWO that apply

 
 
 
 
 
Explanation
There are many macro economic factors that could influence procurement in general andcommercial negotiation in particular. Below are six factors that are agreed to be fairly significant:
* Economy growth rate
* Inflation rates
* Interest rates
* Currency exchange rate
* Unemployment rate
* Protectionism
LO 2, AC 2.2

NO.29 End users are the only stakeholders that are involved in the preparation of a negotiation. Is this statement true?

 
 
 
 
Explanation
Commercial negotiation objectives should bedriven by the business needs of the organisation. Organisations are made up of different stakeholder groups, some of whom may have different, even conflicting objectives.
From a negotiation perspective, stakeholders can be defined as persons or groups thathave interest (or stake) in the outcome of the negotiation you are leading or participating in.
CIPS distinguishes between 3 sets of stakeholders:
– Internal stakeholders
– Connected stakeholders
– External stakeholders
End-users are examples of internalstakeholders. They are the people who will benefit from the purchase of a product or service. However, their interest may conflict with other groups, i.e. the budget controllers whose objective is minimising the expense. In negotiation perspective, procurement should involve different groups of stakeholder.
LO 1, AC 1.1

NO.30 Which of the following are the most typical characteristics of integrative approach to negotiation? Select TWO that apply.

 
 
 
 
 
Integrative approach to negotiation used when the interested parties are attempting to create more of something of value to share, also known as collaborative approach or win-win. Integrative, interest-based negotiation can facilitate constructive, positive relationship and establishes contracts between parties on a foundation of goodwill. In integrative bargaining, both parties seek to ‘expand the pie’ by creating more value for both the buyer and the seller. Integrative negotiation ‘shares thepie’ and is interest rather than positional based.
In distributive bargaining, the focus is on claiming value and getting as much of the pie as parties can.
Table Description automatically generated

LO 1, AC 1.2

NO.31 A senior buyer analyses the supply market and he realises that his organisation is treated asExploit according to supplier’s perspective model. What does he need to do?

 
 
 
 
Explanation
The supplier’s perspective model has two axes: Spend value and Attractiveness:
Chart, table Description automatically generated

Exploit is the quadrant where the buyer has high spend but low attractiveness. Overarching supplier objective would be: “Milk this customer and charge a high price to compensate for all the painthey put us through”.
The buyer should increase its attractiveness to raise the position to Core customer. To do this, a buyer may:
– Simplify procurement processes
– Simplify contracting processes
– Use clear and concise documentation
– Eliminateonerous supplier terms and conditions
– Make the payment on time
– Use transparent processes
– Promote ethical behaviours
LO 1, AC 1.4

NO.32 Which of the following types of questions should be used most often in the proposing phase?

 
 
 
 
Explanation
At the proposing phase either side may start making tentative proposals regarding their offering. In the case of negotiation where TOP has already submitted a tender or proposal, this stage may provide an opportunity for them to make proposals to improve on their initial offers in general or in areas highlighted by the buying side in advance.
The word ‘if’ is very useful at this stage andallows you to test tentative proposals without committing yourself.
Skilled negotiators use language very carefully. The questions with ‘if’ are hypothetical ones.
LO 3, AC 3.1

NO.33 At the first stage of CIPSProcurement and Supply Cycle (Understand need), which of the following is the most important duty of procurement professional?

 
 
 
 
At the first stage of CIPS Procurement and Supply Cycle (Understand need and develop a high-level specification), procurement professional mainly negotiate with internal stakeholders. They have a duty toproportionately and constructively challenge specification if there’s genuine doubt over the need or how the need is expressed. This is called demand management. Their first duty is to the organisation’s treasury, not to functional managers.
Demandmanagement including: negotiation/challenge between procurement and internal stakeholders over the need/requirement/specification. Remember that in any process or product, the greatest opportunity for cost reduction is at the design stage.

NO.34 What is the most likely outcome when two organisations with adversarial relationship negotiate with each other?

 
 
 
 
An adversarial relationship in purchasing and supply arises when identical or equivalent good or services are available from competing suppliers and buyers/sellers are trying to gain an advantage over each other. Low levels of trust are characteristic of adversarial relationships. The outcome when two organisations with adversarial negotiate is most likely to be win-lose.

NO.35 Which of the following may help the procurement professional increase expert power in commercial negotiation? Select TWO that apply.

 
 
 
 
 
Expert power is based on a person’s high levels of skill and knowledge, formal training, qualifications and experience in aparticular procurement category would give someone expert status and mean that in negotiation their voice is listened to as a more objective, informed knowledge leader. Expert power is based on facts, knowledge, research, insight and study.
Legitimate power comes from rules, formal authority, organisation rank, staff rate or official position held.
Reward power comes from one person’s ability to compensate or reward another for compliance.
Referent power stems from their personality, way of engaging with others and habit of acting in a way that is in line with a strong set of values and principles.

NO.36 The buyer’s bargaining power tends to berelatively higher than supplier’s bargaining power in which of the following circumstances?

 
 
 
 
Buyer power gives customers/consumers (buyers) the ability to squeeze industry margins by pressuring firms (the suppliers) to reduce prices or increase the quality of services or products offered.
There are four major factors to consider when determining the bargaining power of buyers:
1. Number of buyers relative to suppliers: If the number of buyers is small relative to that of suppliers,the buyer’s power will be stronger.
2. Dependence of a buyer’s purchase on a particular supplier: If a buyer is able to get similar products/services from other suppliers, buyers depend less on a particular supplier. Therefore, the power of the buyer would be greater.
3. Switching costs: If there are not many alternative suppliers available, the cost of switching is high.
Therefore, buyer power would be low.
4. Backward Integration: If the buyer is able to integrate or merge suppliers, the buyer has greater bargaining power over the existing suppliers.
When is Bargaining Power of Buyers High/Strong?
There are fewer buyers relative to that of suppliers
The switching costs of the buyer are low
If the buyer is able to backward integrate
The buyer purchases product in bulk (high volume)
The buyer is able to get similar product/services from other suppliers
The buyer purchases the majority of the seller’s products
Several substitutes are available on the market
Product is not differentiated

NO.37 When is the best time to adopt accommodating style according to Thomas-Kilmann conflict mode instrument?

 
 
 
 
Explanation
According to Thomas-Kilmann conflict model instrument, there are 5 conflict management styles:
Accommodating is an unassertive andcooperative approach to resolving the conflict. Accommodating means conceding to the other party with little debate or fight, not challenging or strongly putting forward your own point of view and generally giving and yielding to the other party’s point of view. Accommodating is best used when:
1. When others can resolve the conflict more effectively
2. When the issue is much more important to the other person than to yourself – to satisfy the needs of others and to show you are reasonable
3. To build upsocial credit for later issues which are important to you
4. When continued competition would only damage your cause
5. When preserving harmony and avoiding disruption are especially important
6. To aid in the managerial development of subordinates by allowing them to experiment and learn from their own mistakes LO 1, AC 1.1

NO.38 Which of the following is the most appropriate approach to investors or shareholders who have high level of influence but low interest in the running of business?

 
 
 
 
Explanation
Investors or shareholders who have high level of influence but low interest belong to ‘Keep satisfied’ quadrant of Mendelow’s Stakeholder Matrix.
You may read 2 versions from L4M1 and L4M5 here:

Table Description automatically generated

LO 1, AC 1.1

NO.39 Which of thefollowing are signs indicating that TOP is using coercive power in commercial negotiation?
Select TWO that apply.

 
 
 
 
 
Coercive power comes from the belief that a person can punish other for non-compliance, and can be considered as the flip side of reward power. Coercive power rests in the individual’s ability to change other people’s behaviour through threat,intimidation, use of guilt, ability to embarrass or shame, or withdrawal of benefits,…

NO.40 A procurement professional is preparing for anegotiation with supplier. She is setting targets for price which her company is seeking to achieve. Which of the following acronyms can help her identify limits before engaging in the negotiation?

 
 
 
 
MIL criteria indicate 3 limits that negotiator should establish:
M – Must achieve: minimum target/maximum you can concede on this point; the mandatory requirement or fall back position I – Intend to achieve: realistic target you are aiming for on this point L – Like to achieve: stretch target to achieve on this point.
PPCA is purchase cost analysis
TIMWOOD indicates 7 types of waste in Lean principles
The RAQSCI model is a mnemonic summary of a business model used to define and structure business requirements

NO.41 An organisation is developing the specification for a capital purchase project. An important stakeholder has doubt on the draft specification. The buyer invites him to the product function meetings. In these meeting the attendees can raise their concerns, the specification development team takes in all the concerns and adjusts the specification accordingly. What kind of technique is the specification development team using?

 
 
 
 
In the scenario, anyone who has concerns can join a meeting to raise their thoughts. The project team takes the stakeholders’ ideas into account. This isknown as coalition: A group of people or organisations come together and work collaboratively to achieve some goals. Specifically in this scenario, the goal is creating a high-quality and unified specification for an important project.

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